WHEN YOU RECEIVE AN ORDER:
Sugar Art Cake & Candy Supplies wants you to be completely satisfied with your products. We inspect all products before they are shipped to you. Please check your order immediately and report any errors within two business working days. If you receive a package with damaged items, please keep the original packaging as well as the box.
- All returns must be pre-authorized by the customer service department between the hours of 10:00am to 6:00pm (EST), Tuesday – Friday.
- If a return has been pre-authorized, it must be returned within 2 weeks of when the order was originally received. All original packaging must accompany the item(s) being returned.
- There will be NO refund on original shipping charges as well as return shipping charges unless we have made an error or incorrect items were sent.
- Food items may not be returned. Chocolate or candy coating wafers that is sent in warm weather may melt in shipping. If it has melted into a chunk, simply re-melt and use. Order chocolate, food products and heat sensitive items at your own risk.
Contact us as soon as you detect the damage so we can take the steps to correct and resolve the issue as quickly as possible. Please keep the original shipping cartons (with shipping labels intact) and the packing materials for any claim to be honored.
Contact us at sales@SugarArtSupplies.com or 586.336.7777 for questions related to refunds and returns.