You can shop at SugarArtSupplies.com with confidence. We offer safe and secure credit card transactions for our customers. Orders are processed and shipped within 24 hours and in store pick up within 1 hour.
PLACING YOUR ORDER:
Orders can be placed online at SugarArtSupplies.com or by telephone at 586.336.7777
We accept all major credit cards including Visa, MasterCard, American Express and Discover. Sales tax of 6% will be applicable to all sales sent within the State of Michigan.
Gift certificates (non-refundable) are available for purchase. Customers can use their gift certificates online and in our brick-and-mortar store. When shopping online , gift certificates are processed after you place your order.
Order confirmations are sent within one business day of placing an order. Unfortunately, our emails sometimes get stuck in certain email provider’s spam filters. Please add sales@SugarArtSupplies.com to your list of safe contacts and be sure to check your spam folder just in case. If you do not receive a confirmation email, call 586.336.7777 or email sales@SugarArtSupplies.com to confirm your order.
CHECKING THE STATUS OF YOUR ORDER:
You may simply reply to your confirmation email or call us at 586.336.7777 and ask for online sales order confirmation. We are open Tuesday – Friday 10:00am – 6:00pm (EST). If you don’t reach us, please leave your name, telephone number and order number. We will respond to your email or telephone call promptly.
CHANGES OR CANCELLATIONS TO YOUR ORDER:
Please call us with changes and cancellations immediately. You can also email this information to us at sales@SugarArtSupplies.com. We will accommodate all changes and cancellations as long as they are received prior to shipping. If these requests are received after shipping has taken place, please refer to our return policy.